Faqs

DELIVERY

How can I track my order?
Once your order is dispatched (typically within 24–48 hours), you will receive an email with tracking details. Use the tracking number provided to monitor your package on the courier's website.

How will I know if my order is confirmed?
You will receive an email confirmation as soon as you complete your order. This confirmation email will include all the details of your purchase.

What should I do if my tracking says my order is delivered, but I haven't received it?
Please follow these steps:

  1. Check with your neighbors to see if the package was left with them.

  2. Contact the carrier using the tracking number for more details or to start an investigation.

  3. Double-check your delivery address to ensure it's correct.

  4. Look for any delivery notes that may indicate where your package was left.

  5. If you still can't locate your package, contact our customer support team. We’ll assist in resolving the issue and help file a claim if necessary.

Can I change my shipping address after placing an order?
Yes, you can update your shipping address within 2–3 business hours after placing the order.

Do you offer international shipping?
Currently, we only offer shipping within the United States.

RETURNS

How do I return an item?
Returning an item is simple:

  1. Email us at support@home-horizon.co.uk within 30 days of receiving your order.

  2. We will provide you with return instructions.

  3. Follow the steps to complete your return.

PRODUCT INFORMATION

How do I find the right size?
Visit the product page and click on the "Size Guide" located below the size selector. This will help you choose the best fit. If the item doesn't fit, don't worry—we offer 30-day easy returns.

How should I wash my clothes?
To ensure your garments stay in good condition:

  1. Check the care label for instructions.

  2. Sort your laundry by color and fabric type.

  3. Treat any stains gently before washing.

  4. Use the correct washing cycle based on fabric type.

  5. Use a mild detergent and avoid bleach.

  6. Wash in cold water to prevent shrinking and fading.

  7. Turn garments inside out before washing.

  8. Use a gentle cycle for delicate items.

  9. Air dry or tumble dry on low heat.

  10. Iron or steam as needed, following care label instructions.

Do you offer a warranty on your products?
Yes, all our products are covered by a warranty against manufacturing defects and workmanship issues. Specific terms may vary by product. Please reach out to our customer support team for further assistance.

CONTACT INFORMATION

SOCIAL MEDIA